Customer Service Representative
BilingualOne Employment Services
Job Description
Job ID: 1799860
Reference Code: CL-Customer-Service Representative
Customer Service Representative (2 Openings)
Location: North York, ON
Schedule: Monday–Friday 10:00 AM–6:00 PM
Work Arrangement: Fully On-Site
Additional Skills
Responsibilities
Handle inbound customer calls and emails
Process returns and resolve customer inquiries
Identify upselling opportunities when appropriate
Deliver professional and courteous customer service
Support an assigned territory while providing backup coverage as needed
Maintain accurate customer information within an ERP system
Qualifications
Minimum 3 years of customer service experience
Strong verbal and written communication skills
Apparel industry experience is considered an asset
ERP experience is preferred
Friendly, professional, and team-oriented with excellent problem-solving skills