Customer Service Representative

Our client, a leading organization in customer support services, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting client interactions and ensuring high-quality service delivery. The ideal candidate will demonstrate excellent communication skills, empathy, and problem-solving abilities, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: St Catharines, ON

Pay Range: $20/hr

Shift: Multiple shifts available (Preference to open availability)

What's the Job?

• Assist end users through outbound calling and support queries across various channels
• Educate users on how to effectively utilize the platform and achieve quality outcomes
• Achieve daily targets and key performance metrics to support team goals
• Provide consistent, high-quality customer service to ensure customer satisfaction
• Communicate effectively with team leads, quality assurance, and operations managers to escalate issues and share insights

What's Needed?

• Minimum of 2 years customer support experience
• High School Diploma or equivalent
• Strong communication skills and ability to handle diverse customer queries
• Empathetic, helpful, and quick problem-solving skills
• Ability to work independently and manage workload proactively

What's in it for me?

• Opportunity to work in a dynamic and supportive environment
• Gain valuable experience in customer service and support operations
• Work on-site at a convenient location in St Catharines
• Engage with a diverse team committed to excellence
• Potential for contract extension based on performance

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.