Customer Service Representative

• Provide customer service by phone, WhatsApp, chat, and social media, answering questions and converting opportunities into sales
• Understand the reason for each request and provide empathetic, human-centered service, offering rescheduling when applicable or processing cancellations in accordance with established procedures
• Assist with purchases by creating sales carts and providing support for payment issues
• Support customers with sensitive concerns or complaints, striving to deliver the best possible experience
• Respond to reviews on relevant platforms by thanking customers or requesting additional information when reviews are negative
• Open and follow up on tickets with the IT, Finance, and Photography departments
• Route requests to the appropriate department when necessary
• Contribute to service aligned with the company's values, helping ensure a strong reputation, engagement, and positive customer experience
• Keep the customer service workflow organized, efficient, and high-quality, contributing to individual and team responsibilities

Requirements

• High school diploma or equivalent
• Previous customer service experience, preferably in a call center or technical support environment, is a plus
• Basic knowledge of Microsoft Office (Word, Excel, and PowerPoint) is a plus
• Previous experience with customer service systems such as Zendesk and Movidesk is a plus

Core Competencies

Demonstrates strong customer service capabilities through effective communication and problem-solving, utilizing customer service systems to enhance the customer experience. Proficient in managing inquiries across multiple platforms while maintaining organizational efficiency.

Highest-signal resume keywords

• Customer Service Experience
• Empathetic Communication
• Zendesk Proficiency
• Microsoft Office Knowledge
• Call Center Experience

Soft Skills

• Human-Centered Service
• Organizational Skills
• Complaint Resolution
• Team Collaboration
• Engagement

Industry Keywords

• Customer Experience
• Sales Conversion
• Technical Support
• Service Workflow
• Customer Engagement

Tools & Technologies

• Zendesk
• Movidesk
• Microsoft Office

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