Customer Service Representative

Property Case Handler – Entry-Level Property & Asset Management

• Location: Exeter
• Salary: £26,227 with small monetary bonus for our sales staff each month depending on whether they hit targets
• Working pattern: Hybrid – four days in the office and one day from home
• Hours: Monday to Friday, 36.25 hours per week
• Holiday: 25 days plus bank holidays

Start your career in property and asset management

A national property and asset management organisation is looking for an organised and confident Property Case Handler to join its growing Exeter team.

You do not need previous property experience. Full training will be provided.

This is an ideal opportunity for someone with experience in administration, customer service, legal support, finance or operations who wants to build a long-term career within property and financial services.

You will manage your own portfolio of residential and commercial property cases, working with tenants, lenders, estate agents, solicitors, contractors and other professional partners.

The role is varied, fast-paced and comes with genuine responsibility from an early stage.

What will you be doing?

You will help manage properties where a lender has taken control following a breach of the mortgage agreement.

Depending on the circumstances, this could involve managing tenants, arranging repairs, collecting rent, instructing professional partners or helping prepare a property for sale.

Your responsibilities will include:

• Managing and progressing your own portfolio of property cases
• Investigating the circumstances of each property and recommending next steps
• Communicating with tenants, borrowers, lenders and professional partners
• Instructing and liaising with estate agents, contractors, valuers and solicitors
• Coordinating maintenance, rent collection and legal documentation
• Keeping case-management systems accurate and up to date
• Managing deadlines, service levels and reporting requirements
• Escalating complex or sensitive issues when appropriate
• Supporting senior colleagues with the progression of cases

Who are we looking for?

No previous property experience is required.

You may have experience within:

• Administration, Customer service, Legal support, Financial services, Banking or mortgages, Housing, Property, Insurance, Operations, Case management

You should be:

• Highly organised with excellent attention to detail
• Confident communicating by telephone and email
• Comfortable managing several cases and deadlines at once
• Calm and professional when dealing with sensitive situations
• Able to investigate problems and recommend practical solutions
• Confident using IT systems and Microsoft Office
• Comfortable taking ownership of your workload
• Motivated to learn and develop within the property sector

What’s on offer?

• Salary increase following successful completion of probation
• Hybrid working after initial training
• 25 days’ annual leave plus bank holidays
• Full training and structured onboarding
• Clear career progression within property and financial services
• Company pension and additional benefits
• Regular team and social events
• A stable, full-time role within a growing national organisation

Why apply?

This is more than a general administration role.

You will gain practical experience across property management, lettings, sales, legal processes, mortgage lending and asset management.

You will be trusted with your own portfolio, supported by experienced colleagues and given a clear route to develop your career.

Application process

Applications will be reviewed on a rolling basis and the vacancy may close early.

Applicants who meet the initial requirements will be sent a link to record a short 60-second video introduction, explaining:

• What interests them about the opportunity
• What motivates them at work
• Why they believe they would succeed in a busy case-management role

Applicants must have permanent permission to work in the UK. Unfortunately, visa sponsorship is not available.

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