Customer Service Representative

About the role

We're looking for Customer Service Representatives to join this Call Centre team and play a key role in supporting Residential Valuers through the end-to-end valuation process.

Reporting to the Team Leader, you will manage & coordinate inspection bookings, reschedules, workflow progression, system updates, and stakeholder communications. Acting as a central point of contact for clients, valuers, and internal teams, you'll help ensure exceptional service delivery, operational efficiency, and optimal turnaround.

This is a great phone based opportunity for someone who enjoys coordinating people, processes, and workflows while contributing to a high-performing and collaborative team.

What are we looking for?

• Proven experience to provide positive customer experiences over the phone
• Excellent rapport building through verbal and written communication skills
• Excellent organisational skills & attention to detail
• Good computer skills to complete administrative tasks and
• Ability to work in a fast-paced environment
• Positive attitude and a willingness to learn
• Someone who is flexible and enjoys meeting KPI’s
• Availability to attend an assessment centre on Friday 17th July 2026
• Availability to commence late July or early August 2026

What’s in it for you?

• Long term career opportunities
• Friendly team culture
• 2 weeks of training and ongoing support

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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