Customer Service Representative

Do you genuinely love helping people? The kind of person who gets a buzz from solving problems, putting a smile on someone's face, and making every interaction count? If that's you, this could be your next big move.

About the Company

Alliance Climate Control is Sydney's leading HVAC company, recognised for quality workmanship, outstanding service, and genuine care for our customers — with over 2,000 five-star reviews to show for it. Based in Alexandria, we're a supportive, team-driven company that values collaboration, growth, and having fun while delivering great results.

What You'll be Doing

• Turn calls into conversations — make every interaction warm, helpful, and human.
• Schedule and coordinate technicians so jobs run smoothly.
• Own customer accounts — follow up, check in, keep nothing slipping through the cracks.
• Handle priorities with confidence — routine bookings or urgent issues.
• Keep it organised — use CRM + Microsoft Office daily.
• Keep learning — join weekly training and development.

Who You Are

• Naturally positive, approachable, and customer-focused.
• Thrives on helping others and solving problems.
• Detail-oriented and dependable — you like doing things properly.
• Able to juggle multiple priorities without losing your cool.
• A clear communicator across phone, email, and face-to-face.
• Keen to learn and grow in a supportive team environment.
• Minimum 1-2 years of customer service experience required.

Why You'll Love It

• In-office role — be part of a close-knit, supportive team every day.
• A workplace that values your contribution and celebrates success.
• Ongoing training and development to grow your career.
• Modern office environment with the latest tools and technology to support your work.
• Join a stable, respected business in the HVAC industry.

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