Customer Service Representative

Job Description

Customer Service Representatives provide exceptional customer service to both internal and external customers, enhancing working relationships and driving continuous improvement of quality and process. They ensure that each customer’s experience is of the highest standard possible, while contributing as part of a productive and successful team.

Locations

Eight Mile Plains, Queensland; North Ryde, New South Wales; Notting Hill, Victoria; Osborne Park, Western Australia.

Responsibilities

• Handle customer & stakeholder inquiries and complaints effectively, taking ownership and escalating where required.
• Manage customer and commercial team interactions through telephony services.
• Contribute to achieving the team’s set KPIs by ensuring all customer orders, bookings & invoices are processed accurately in compliance with J&J Quality Systems & relevant SOP’s.
• Contribute to the National Customer Service Network providing support when needed.
• Collaborate with multiple departments including Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits etc.
• Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations.

Qualifications

• Technical skills: MS Office, CRM, ERP (e.g., SFDC, SAP).
• Standard office telephone, Email, Outlook.
• Professional skills: Ability to make quick decisions; perform efficiently and effectively; demonstrate proficiency in written and oral communications.
• Experience in commercial relationship and negotiation, able to handle customer interaction.
• Demonstrated ability to translate customer needs into business requirements.
• Proven ability to handle multiple competing priorities.
• All applicants must have rights to work in Australia.

Benefits & Perks

• Competitive remuneration package.
• Continuous training and support.
• Award-winning leadership development programs.
• Inclusive, flexible, and accessible working arrangements.
• Equal opportunity employer supporting diversity and inclusion.
• Up to 18 weeks of parental leave.
• 4 days of volunteer leave.
• Option to purchase up to 2 weeks of additional annual leave.
• Dedicated Wellbeing Day.
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities.
• Employee Assistance Program for personal and professional support.
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support.
• Life insurance coverage for added peace of mind.
• Additional benefits and more.

Employment Transition Notice

Should you accept this position, it is anticipated that, following the completion of the planned separation of the Orthopaedics business, you would be an employee of DePuy Synthes, and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans.