⚡ New
Customer Service
Pertemps DHL
CrickFull-timeMid LevelOn-site
Job Description
Customer Service Representative
We are hiring for aCustomer Service Representative!
Key Responsibilities
- Handle customer queries via phone, email, and other communication channels in a professional and timely manner.
- Make outbound customer calls to provide updates, resolve issues, and ensure satisfaction.
- Monitor and achieve KPIs related to customer service performance.
- Use internal systems including Sharp to manage customer information and service records.
- Maintain and update spreadsheets and reports using Microsoft Excel with a high level of accuracy.
- Communicate effectively with internal departments to resolve customer issues and improve service delivery.
- Work independently with minimal supervision, demonstrating initiative and ownership of tasks.
- You will need a keen eye for detail, as well as a problem-solving head to ensure all issues/queries are dealt within a timely manner.
Previous customer service experience is preferred. Full training is provided. This is a temporary role, with the potential to extend.
Shift Details
- Monday to Friday
- 08:00-16:30 – 1-hour unpaid break
- PAYE – £12.88ph – Weekly or Monthly
What we offer
- Paid holiday days
- Safe onsite Parking
- Full canteen facilities
- 24 hour contactlines
Posted Today