Customer Service Operations Specialist

Company Description

Light Up Beauty® is revolutionizing skincare and the wellness sector in India with innovative formulations featuring cutting-edge ingredients like THD Ascorbate, New Zealand Glacial Clay, Rice Water Complex and Soap Free Cleansers and Butterfly Pea Flower. Our clean-label products, powered by superfoods, deliver exceptional results. Our best sellers also include wellness teas designed and formulated to aid fat burn and weight loss We're proudly featured in leading publications such as Vogue, Femina, Elle, and more.

Our products are available on popular platforms like Nykaa, Amazon, Blinkit, Swiggy and Flipkart.

Role Description

This is a full-time on-site role for a Customer Service Operations Specialist located in South Delhi. The specialist will be responsible for managing customer interactions, ensuring customer satisfaction, analyzing service operations, and providing customer support. Day-to-day tasks include handling customer queries, optimizing service operations, and maintaining high levels of customer satisfaction.

Qualifications

• Skills in Customer Service Operations
• Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
• Handling RTO, Abandoned carts , NDR and outbound calls
• Handling COD orders
• Answering Customer's WhatsApp queries
• Create new orders on Shopify.
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Prior experience in the beauty or skincare industry is a plus
• Proficiency with Microsoft Excel
• Proficiency with Shopify , Delhivery Panels
• Bachelor's degree in Business Administration, Marketing, or related field