Customer Service Officer

As a Customer Service Representative, you will be responsible for processing orders, responding to customer inquiries, managing invoices and purchase orders, handling customer calls, and supporting both the customer service and fulfilment teams. The Customer Service Officer will contribute to customer satisfaction and business success by building positive relationships and ensuring a seamless customer experience from order to delivery.

Key responsibilities

• Process purchase orders and ensure timely fulfillment
• Respond to customer inquiries via email and phone in timely and professional manner
• Assist with billing inquiries
• Handle inbound and outbound customer calls, aiding and resolving issues
• Process customer purchase orders including tracking of orders until completion, dispatch and invoicing
• Generate and manage invoices for customer orders
• Actively identify and resolve any issues with orders and / or escalated to Supervisor
• Ensure the accurate and timely updating of the order tracking management software
• Support the customer service team with daily tasks and escalations
• Collaborate with other departments to ensure seamless order processing and customer satisfaction

About you

• Prior experience in a similar role
• Capacity for high data volume
• Demonstrate ability to work under minimum supervision and collaborate with others to address issues
• Reliable and Punctual
• High attention to detail and ability to complete multiple tasks simultaneously whilst dealing with conflicting priorities
• A strong customer focus with the ability to resolve issues effectively and efficiently
• Strong work ethic
• Experience and understanding of working to the appropriate OHS standards
• Intermediate skills with the Microsoft suite: Outlook, Excel, Word
• Adaptable to change, reliable and willing to learn new processes, new equipment and new technology

#J-18808-Ljbffr