Customer Service Officer

This permanent role offers a competitive salary package and the opportunity to contribute to a customer-focused team.

Our client has been operating for 30 years across Australia and New Zealand, a leader in the interior design industry. They manufacture all of their own products in Australia and pride themselves on quality and level of service to their customers.

Description

• Respond promptly and professionally to customer inquiries via phone and email.
• Process orders accurately and efficiently to meet customer expectations.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Maintain up-to-date records of customer interactions and transactions.
• Handle customer complaints and provide appropriate solutions or alternatives.
• Assist in preparing reports and documentation as required.
• Identify opportunities to improve customer satisfaction and share feedback with the team.
• Support the team with general administrative tasks as needed.

Profile

A successful Customer Service Officer should have:

• Previous experience in a customer service or administrative role, preferably in the industrial or manufacturing sector.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Dynamics, Salesforce
• Exposure to Jet reports would be an advantage.
• A curious mindset and the ability to work through complex systems.
• Excellent organisational skills with a high level of attention to detail.
• The ability to work effectively in a team environment.
• A proactive approach to problem-solving and a customer-centric mindset.

Job Offer

• Base salary plus superannuation.
• Permanent full-time position in Epping.
• Opportunities to contribute to a growing team within the industrial and manufacturing industry.

#J-18808-Ljbffr