Customer service officer

Are you a customer-focused professional with a passion for providing outstanding service? Polyfoam, a leading manufacturer in expanded polystyrene (EPS) and plastic packaging solutions, is looking for an enthusiastic Customer Service Officer to join our team!

About the Role

As a Customer Service Officer, you will be the first point of contact for our valued customers, ensuring a seamless and positive service experience. This is a fast-paced role that requires strong attention to detail, excellent communication skills, and the ability to manage multiple tasks efficiently. Your role will involve:

• Handling phone, face-to-face, and email enquiries with professionalism and efficiency.
• Processing customer orders and coordinating with production and dispatch teams.
• Providing accurate product and service information.
• Resolving customer issues to ensure a smooth service experience.
• Supporting sales, production and dispatch teams.
• Assisting walk-in customers and freight companies with collections.

What We're Looking For

We are seeking a reliable, organised, and customer-focused individual who is committed to delivering exceptional service. The ideal candidate will demonstrate:

• Minimum of 3+ years' experience in customer service, sales support, or administrative role.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to adapt to different customer needs.
• Proven problem-solving skills and a proactive approach to resolving issues.
• Confidence using computer systems and managing data (e.g. orders, quotes, and customer records).
• Experience with order processing and CRM systems (e.g. MYOB).
• Proficiency in Microsoft Office (including Excel and Teams) and shared email systems.
• Ability to navigate multiple systems to access and update customer and delivery information.
• High attention to detail and accuracy in processing orders and maintaining records.
• Ability to work both independently and as part of a team.
• Flexibility to adapt to changing business needs and undertake additional duties as required.
• A positive attitude and team-oriented mindset.

Why Join Polyfoam?

Join Polyfoam Brisbane, an Australian-owned, well-established manufacturing business known for quality, innovation, sustainability, and reliability.

This role sits within a team that values teamwork, accuracy, and customer service excellence, where you will apply your experience across customer service, order processing, and operational support.

If you are looking for a stable role where you can apply your experience, contribute ideas for improvement, and be part of a dependable and hardworking team, this could be the opportunity for you.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Customer Service Representative?
• Do you have customer service experience?
• Do you have order processing experience?
• Do you have experience in administration?
• Do you have experience in a sales role?
• How many years' experience do you have in a client services / account management role?
• How much notice are you required to give your current employer?

What can I earn as a Customer Service Representative

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