Customer Service Officer

Customer Service Representative

Toowoomba, QLD | Full-Time Permanent Opportunity | Monday-Friday

Overview

Be the voice of a trusted Australian brand. Deliver exceptional customer service, build lasting relationships and support Australia’s building industry. This role is the first point of contact for customers, builders, contractors and internal stakeholders, contributing to outstanding service while supporting the supply of premium building products across Queensland.

About the Role

Reporting to the Customer Service Manager, you will join a collaborative team responsible for managing customer enquiries, processing orders and supporting sales activities across a diverse product range. You will work closely with customers, sales representatives and internal departments to ensure a seamless customer experience from enquiry to delivery.

Key Responsibilities

• Deliver exceptional customer service to internal and external stakeholders
• Manage inbound phone calls and email enquiries professionally and efficiently
• Process customer orders, pricing enquiries, credits and returns accurately
• Provide administrative and customer service support to the sales team
• Build strong customer relationships and become a trusted point of contact
• Maintain a sound understanding of products, services and internal processes
• Assist customers with product selection, availability and order enquiries
• Ensure customer records and order information are maintained accurately
• Contribute to a positive, collaborative and high-performing team culture
• Maintain a safe, organised and professional office environment

About You

We’re looking for someone who genuinely enjoys helping customers and takes pride in delivering an exceptional experience. You will bring:

• Previous experience in customer service, administration, sales support or a similar role
• Excellent communication and relationship-building skills
• Strong organisational skills with the ability to manage competing priorities
• High attention to detail and accuracy
• A proactive, positive and solutions-focused approach
• Strong computer skills, including Microsoft Office
• Experience within the building, construction, manufacturing or trade industries will be highly regarded
• Relevant qualifications are advantageous but not essential

Why Join

This is an outstanding opportunity to join a stable, well-established organisation with a long-standing reputation for quality, innovation and customer service. You’ll enjoy:

• Full-time permanent employment
• Monday to Friday work schedule
• Supportive and collaborative team environment
• Ongoing training and career development opportunities
• Opportunity for internal progression within a national organisation
• Working with a respected Australian industry leader
• A varied role where your contribution genuinely makes a difference

Ready to Apply

If you’re passionate about delivering outstanding customer service and are looking for a role where you can grow your career with a respected Australian business, we’d love to hear from you. Apply now or contact Tracey Purcell at PERSOL for a confidential discussion regarding this opportunity. Applications will be reviewed as they are received, so we encourage you to apply as soon as possible.

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