Customer Service Officer

Responsibilities

• Ensure the needs of BOC’s Healthcare customer base are met for pricing, orders, deliveries, and product recommendations & information
• Provide professional customer support by delivering correct and relevant information that resolves customer enquiries
• Utilize in‑depth knowledge of the Order to Cash process to manage EDI related tasks and address issues stemming from pricing, orders, deliveries, and invoicing errors
• Collaborate closely with customers, major account executives and account owners to resolve root causes of EDI failures, ensuring orders are processed through to invoicing seamlessly
• Serve as liaison with the broader customer service team to handle customer enquiries on phone, email and chat channels
• Clarify customer requirements, determine problem causes, select and explain the best solution, expedite corrections or adjustments, and follow up to ensure resolution

Qualifications

• Advanced verbal, written communication and problem‑solving skills
• Knowledge of SalesForce, SAP and Microsoft Office 365
• Strong influencing and time‑management skills with the ability to self‑manage tasks and deliver them to a high standard within agreed timeframes
• At least 1 year of customer service experience

Benefits

Elgas offers a diverse range of employment opportunities and training programs to enhance career development for outstanding employees, including career advancement opportunities with BOC and the global Linde Group. The company supports employee appreciation programs to recognise team efforts.

Equal Opportunity Employer

Elgas is an equal opportunity employer and encourages applications from diverse demographics, including Indigenous Australians and people with a disability.

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