Customer Service Officer

Have you been working in retail, hospitality, fast food or another busy customer-facing role and started thinking about what comes next?

You already know how to support customers, stay calm when things get busy, work as part of a team and solve problems as they arise. Those are valuable skills, and they can transfer into more roles than you might think.

At Go Insurance, we’re looking for Customer Service Officers who can bring that experience into a new environment, learn something different and take the next step in their career. You don’t need insurance experience. We love working with people from completely different industries and helping them grow into the world of travel insurance.

What matters most to us is that you love customer service and are reliable, willing to learn, comfortable taking ownership and ready for a new challenge. If you’ve spent the last few years building your customer service skills in retail, hospitality, fast food or another busy customer-focused environment, you may already have many of the skills we’re looking for.

If you think you’d love helping customers across phone, email and live chat, learning new systems and working in a full-time Monday to Friday office environment, this could be a great opportunity to take the customer service skills you’ve already built and use them in a new industry, while continuing to learn and grow.

We’ll support you to learn our products, systems and processes along the way.

What you’ll be doing

As a Customer Service Officer, you’ll be one of the first points of contact for our customers, supporting them across phone, email and live chat. A typical day might include:

• Helping customers understand their policy and cover


• Answering questions and resolving enquiries wherever you can


• Preparing quotes and helping customers make changes to their policy


• Supporting customers through medical screening, amendments and cancellations


• Processing payments, refunds and other policy transactions accurately


• Keeping clear and accurate records of customer interactions
  
• Knowing when something needs a little extra help and getting it to the right person


• Working alongside a team that genuinely backs each other

What will help you thrive

We’d love to hear from people who bring strong transferable skills and a great approach to customer service. This role could be a great fit for you if you:

• Enjoy talking to people and making things easier for them


• Communicate clearly, warmly and confidently


• Listen well, ask good questions and work out what someone needs


• Have an eye for detail and like getting things right


• Stay calm when things get busy or unpredictable


• Are comfortable learning new technology and systems


• Take ownership and follow things through


• Enjoy being part of a team where people help each other out

We do things a little differently.

We care deeply about our customers. We back our people. And we believe great work happens when capable humans are trusted, supported and encouraged to grow.

You’ll be joining a collaborative team where learning is encouraged, questions are welcome and great customer service is about much more than simply getting through a queue.

Our values are part of how we work together and how we look after our customers: YouMeWe | Be Your Own Hero | Bespokability | Our Footprints.

Not 100% sure you tick every box? That’s okay!

If this role feels like a great fit for you but your experience doesn’t match every dot point, we’d still love to hear from you. We value different experiences and backgrounds, and we know great customer service skills can be built in all sorts of places.

What you’ll get from us

Monthly celebrations and quarterly team events

GoTo Awards – our recognition program celebrating awesome teammates

Access to our Wellbeing Portal – help and support when you need it

A culture of respect, teamwork and inclusion

Full-time, Monday to Friday, office-based in Brendale

Ready to make your move?

If you’ve built strong customer service skills and you’re ready to see where they could take you next, we’d love to hear from you.

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