Customer Service Officer / Customer Service Manager

Mr Jobs is proudly representing a large and highly regarded automotive repair business in the South West/Inner West of Sydney. They deliver expert panel beating and painting services to direct customers as well as large insurance firms and are the go-to smash repairer in their area.

There is an immediate opportunity for a passionate and motivated person to be the first point of contact to greet customers and ensure workflow runs smoothly.

Key Responsibilities:

• Answering phone calls and providing exceptional customer service.
• Keeping customers informed with timely updates on repair progress.
• Efficiently handling inbound calls, inquires, booking and replying to emails
• Maintain detailed client records and job scheduling
• Efficiently handling data entry tasks, including entering invoice data into the system.

Selection Criteria:

• Strong communication skills with a personable and professional phone manner.
• Ideally some experience in a trade based business (applicants with panel shop or mechanic shop experience would be highly regarded).
• Proven track record of a reception, office, customer service style role that required regular meeting and greeting customers/clients.
• Proficient in data entry and computer systems. ibody a bonus
• a professional, friendly and positive attitude
• A keen eye for detail and the ability to work under pressure.

Working Hours:

Monday to Friday, 8am to 4:30 pm

Attractive Package:

Salary can be negotiated depending on experience however would be within the $70k - $90k + Super depending on level of exposure to business operations.

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