Customer Service Officer

What we’re looking for

We are seeking a full time, proactive Customer Service Officer to provide reception and administrative support across our GLM (Ground Lease Model) operations. This is a key frontline role, suited to someone who enjoys helping people, maintaining accurate information, and supporting teams to deliver high-quality services that contribute to CHL’s vision of a world without housing poverty.

Above else, we’re looking for people who bring our values to life every day:

• Teamwork – We collaborate, support each other and achieve more together.
• Integrity – We act with honesty, accountability and transparency.
• Service Excellence – We put people first, take initiative and strive to make a positive difference.
• Everyone Matters – We lead with empathy, respect and inclusion, valuing every person and perspective.

If you’re someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you’ll fit right in.

What’s in it for you.

At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer:

• A purpose-driven role with meaningful national footprint that makes a real impact.
• A collaborative, supportive and inclusive workplace.
• Flexible work arrangements and opportunities for professional development
• One day off a year as ‘You Day’ to celebrate you
• Great salary + Super + Salary Packaging (increase your take home pay!) and much more.

Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home.

About CHL

At CHL, we’re working towards a world without housing poverty. As Australia’s largest regulated community housing provider, we’ve spent more than 30 years creating safe, secure and affordable homes where people can belong, thrive and build a brighter future. We’re a purpose-driven organisation, and our people are at the heart of what we do.

Our values of Teamwork, Integrity, Service Excellence and Everyone Matters guide how we work, how we support our customers and how we make a difference in communities across Australia.

Our recruitment process

Please note the advertising closing date is indicative only. CHL reserves the right to close the advertisement before the close date is reached. Therefore, it is encouraged that you submit your application as soon as possible.

We aim to make our recruitment process clear, engaging and respectful, keeping you informed every step of the way. Please note, appointments are subject to satisfactory pre-employment checks, including a Police Check and any other checks required for the role.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Community Housing Limited (CHL) is a national and international housing provider delivering affordable housing in four regions of the world. Originating in Australia in 1993, CHL has spread its operations to South Asia, South-East Asia and South America. CHL currently has a portfolio of more than 6000 properties under management in Australia across all States.

CHLs values are Teamwork, Integrity, Respect, Equality and Accountability and these themes run through everything we do.

At CHL our Directors, Management and Staff are all working hard to achieve our vision of “A world without housing poverty”. Our company has grown rapidly over the years, and is now spread throughout Australia and several other continents and it is through the efforts of our diverse and committed workforce that we have managed to achieve all that we have to date.

In recognition of the hard work and dedication of our staff, we offer a range of staff benefits and a dynamic working environment where your individual skills and efforts can be transformed into important achievements on the ground. Come and be a key part of our future and ensure we can continue as a community housing leader by delivering good housing outcomes for people in need.

For more information, please visit www.chl.org.au

We asked some of our staff “why do you like working for CHL?” They said:

I love working for a not-for-profit organisation that genuinely helps people in need. In my time here, CHL has grown significantly and there are always new challenges. I’m fortunate to be part of a great and supportive team. (Tonya, Corporate Services, employee since 2004)

It’s a challenging work environment. We have great team dynamics and supportive management. We have the ability to be creative in achieving good client outcomes. Also, CHL supports career progression – I do it for my team and my manager does it for me. (Priya, Initial, Assessment & Planning team, employee since 2006)

I like helping people. It’s the purpose of CHL and I really like that. (Kylie, Call Centre, employee since 1999)

Community Housing Limited (CHL) is a national and international housing provider delivering affordable housing in four regions of the world. Originating in Australia in 1993, CHL has spread its operations to South Asia, South-East Asia and South America. CHL currently has a portfolio of more than 6000 properties under management in Australia across all States.

CHLs values are Teamwork, Integrity, Respect, Equality and Accountability and these themes run through everything we do.

At CHL our Directors, Management and Staff are all working hard to achieve our vision of “A world without housing poverty”. Our company has grown rapidly over the years, and is now spread throughout Australia and several other continents and it is through the efforts of our diverse and committed workforce that we have managed to achieve all that we have to date.

In recognition of the hard work and dedication of our staff, we offer a range of staff benefits and a dynamic working environment where your individual skills and efforts can be transformed into important achievements on the ground. Come and be a key part of our future and ensure we can continue as a community housing leader by delivering good housing outcomes for people in need.

For more information, please visit www.chl.org.au

We asked some of our staff “why do you like working for CHL?” They said:

I love working for a not-for-profit organisation that genuinely helps people in need. In my time here, CHL has grown significantly and there are always new challenges. I’m fortunate to be part of a great and supportive team. (Tonya, Corporate Services, employee since 2004)

It’s a challenging work environment. We have great team dynamics and supportive management. We have the ability to be creative in achieving good client outcomes. Also, CHL supports career progression – I do it for my team and my manager does it for me. (Priya, Initial, Assessment & Planning team, employee since 2006)

I like helping people. It’s the purpose of CHL and I really like that. (Kylie, Call Centre, employee since 1999)

Customer Service Officer – Digital Health

The Hairy Pill

14h ago

Customer Service Representative

The Switch

4d ago

Customer Service Officer

6d ago

What can I earn as a Customer Service Representative

#J-18808-Ljbffr