Customer Service Officer

The BGW Group supplies goods and services to a diverse array of industry and customer sectors; All of our companies are built on the same simple formula:

We have the BEST people…

Providing the BEST products and services…

In the BEST locations…

About the role

BGW Group Head Office acts as a Support Office for our national branch network and currently has an exciting opportunity for an experienced, self-motivated Customer Service Officer to join our Digital Team. Reporting to the Digital Development Manager, the role is based in Brisbane but it supports both a national and international market place. This is a challenging yet rewarding role within a fast paced and expanding organisation.

However most importantly, the BGW Group offer unlimited career development opportunities.

The ideal candidate

A desire for helping people and solving complex problems

An ability to uncover additional information by asking appropriate questions

Exceptional verbal and written communication skills

Proficient with the Microsoft Office Suite

An ability to grasp new technology quickly

A team player with a willingness to contribute to the team key objectives

Experience dealing with a large variety of Stakeholders (ranging from internal staff and managers, through to external CFO's and CEO's)

Your principal accountabilities will include but are not limited to

Supporting and driving the Groups digital engagement strategy

Handling all inbound and outbound queries relating to the groups e-commerce platforms, ie:

Emails

Where necessary assist in copywriting, editing and proof reading a variety of materials

Ability to continually critique our online user experience

Working for BGW Group yields a number of additional advantages. We have a spacious and modern office space located on the Brisbane River, with onsite amenities including car parking, kitchen and lunchroom facilities and a gym which is free for all staff to utilise. BGW Group employees also have access to:

Employee Assistance Program (EAP)

Discounts & benefits on Private Health Insurance, Superannuation & some retailers

Office Social Club with regular events

Only shortlisted applicants will be contacted.

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