Customer Service Officer

About the Role

Ready to be the voice of a trusted Tasmanian brand? Join Aurora Energy’s vibrant city-based contact centre as a Customer Service Officer, where every conversation makes a difference.

As the first point of contact for our customers, you’ll handle inbound and outbound enquiries, provide solutions, and deliver a high-quality, positive experience every time. You’ll also maintain accurate records in our customer system while working towards individual and team performance goals.

We’ll set you up for success from day one with a hands-on, full-time training program, commencing Monday 5th October 2026, followed by a structured onboarding period and ongoing development to help you grow and thrive.

This is a permanent full-time role (37.5 hours per week). You must have full availability to work on a rotating roster Monday to Friday between 8:00am and 6:00pm. Flexibility across these hours is essential.

About You

You’re a customer-focused professional who enjoys helping people and thrives in a fast-paced environment.

You bring:

• A positive, can-do attitude and strong communication skills
• A solution-focused mindset, with the ability to understand customer needs and deliver the right outcomes
• Confidence using technology and learning new systems quickly
• Strong attention to detail and the ability to manage multiple tasks

You’ll ideally have experience in a contact centre, customer service, energy, or similar environment, and be comfortable working in a structured, performance-driven team with ongoing support from experienced leaders.

About Us

With a focus on innovation and delivering better customer outcomes, there has never been a better time to work in the Tasmanian energy sector with Aurora Energy. Be a part of Tasmania’s energy future and make a strong contribution to the ongoing success of our business.

We work hard to create a workplace that is welcoming and flexible, while balancing the needs of our people, the business and our customers. Our ‘Better Fit’ Program offers hybrid working after a training and/or probationary period to support work-life balance.

Aurora Energy will invest in you with training and education, celebrate your successes through recognition and reward, and provide a range of employee benefits including an electricity discount, generous leave benefits, and support for your health and wellbeing.

We believe that every employee has a role to play in contributing to a positive and supportive workplace culture. Our Aurora Way values have been created by our people, for our people. As an employee, you’ll use these values every day to guide your behaviours and actions. Together we’ll continue to make Aurora Energy a great place to work.

This role sits within Customer Success, the largest Business Unit at Aurora Energy with a core focus on supporting our customers.Support takes many forms, from business improvement, reporting and analysis, workforce planning, and quality and compliance, through to direct customer interactions. Our team helps customers with their energy accounts and advice, provides hardship support, manages metering exchanges, billing, and much more.

People in this team are genuinely passionate about delivering high-quality customer service to Tasmanians and working together towards shared goals.To help our people thrive and grow their careers, we offer extensive training and upskilling opportunities, along with internal secondments and development pathways.

Our Customer Operations team is dedicated to making every customer interaction count.We support customers and agents with account enquiries, billing, connections, complaints and complex cases, always striving for clear, compassionate and efficient resolutions. We also uphold quality and compliance across all interactions. Whether it’s guiding someone through aurora+, resolving Ombudsman matters or tailoring energy advice to individual needs, we’re here to make energy easier for every Tasmanian.

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