Customer Service Officer

Step into a dynamic, customer-focused role at the heart of a manufacturing and supply chain environment. As a Customer Service Officer, you’ll be an important link between customers, production, suppliers, sales and logistics, helping to coordinate orders from receipt through to delivery and invoicing.

Role

• Manage customer purchase orders, amendments, credits and sales data, ensuring accurate entry and updates across internal systems and platforms. (Ariba.)
• Monitor customer orders and delivery dates, working closely with Production Planners, suppliers and internal teams to keep customers updated on any changes.
• Coordinate with 3PL providers and other service partners to arrange deliveries, pick-ups and replenishment of stock held at external locations.
• Support imported product deliveries, including coordinating the required shipping and delivery documentation with relevant service providers.
• Maintain accurate records of customer orders, pricing, inventory, documentation and communications.
• Reconcile and invoice consignment stock based on customer usage and assist with inventory movements and replenishment.
• Support pricing updates, invoice processing and customer transactions while providing coverage for other national team members during periods of leave.

You

This is a great opportunity for someone with strong customer service and coordination skills who enjoys working across different areas of a business. You’ll join a supportive team and gain hands-on exposure to customer order management, logistics, shipping and supply chain operations.

• Experience in customer service, order coordination, shipping, logistics or freight forwarding would be highly regarded.
• Exposure to manufacturing, industrial environments or global supply chains is advantageous
• Strong data entry skills with a high level of accuracy and attention to detail.
• Comfortable working with order, inventory, pricing and customer information across multiple systems.
• Confident using Microsoft Office, including Excel, and comfortable learning new business systems.
• A clear and confident communicator who can build strong relationships with customers, suppliers and internal teams.
• Well organised, self-motivated and able to manage changing priorities.
• Comfortable working independently while also contributing as part of a team.

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