Customer Service Manager

Sorso Wellness Water provides advanced water purification solutions designed to deliver cleaner, healthier, and better-tasting water. Its unique process removes up to 99% of contaminants, then alkalinizes, ionizes, and hydroboosts the water for enhanced quality. In addition to point-of-use systems, Sorso offers high-quality whole-home water filtration and softener solutions.

The company focuses on helping households and businesses improve their everyday wellness through reliable, easy-to-use water technology.

What You'll Do

• Lead and manage the day-to-day customer service team, setting standards for response quality and speed
• Handle escalated customer inquiries, complaints, and order issues with professionalism and care
• Develop and maintain customer service processes, scripts, and FAQs
• Monitor customer satisfaction metrics (CSAT, response time, resolution rate) and report on trends
• Train, coach, and support customer service representatives
• Collaborate with sales, logistics, and product teams to resolve recurring customer pain points
• Manage customer communication channels (email, chat, phone, social media inquiries)
• Identify opportunities to improve the overall customer experience

What We're Looking For

• Proven experience in customer service, with prior experience in a lead or supervisory role
• Excellent written and verbal communication skills
• 3+ Years of Experience as Customer Service Manager
• Strong problem-solving skills and a calm, solutions-oriented approach under pressure
• Comfortable using CRM /helpdesk tools and basic reporting
• Highly organized, detail-oriented, and able to manage multiple priorities
• Passion for wellness, health, and customer-first brands is a plus

What We Offer

• $1,200 USD/month
• A growing, mission-driven wellness brand
• Room to shape and improve our customer experience function

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