Customer Service (Iberia)

ABOUT THE ROLE

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This role is based in Valencia and is part of the Customer Service team for the Iberia region. The position is focused on delivering a high-quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders.

The role plays a key part in ensuring customer satisfaction, operational accuracy and compliance with agreed service levels, contributing to the overall performance of the Iberia business.

WHAT ARE YOU GOING TO DO?

• Manage customer orders from receipt to delivery, ensuring accuracy and timeliness.
• Act as the main point of contact for customers in the Iberia region.
• Coordinate with internal departments such as Sales, Logistics, Supply Chain and Finance.
• Monitor order status, deliveries and potential incidents, proactively communicating with customers.
• Handle claims, incidents and customer queries, ensuring proper resolution.
• Ensure compliance with internal processes, customer requirements and agreed service levels.
• Maintain updated and accurate information in internal systems.
• Support continuous improvement initiatives within the Customer Service function.

WHAT DO YOU BRING?

• Previous experience in Customer Service, Order Management or a similar role.
• Customer-oriented mindset with strong communication skills.
• Good organisational skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Comfortable working with ERP systems and MS Office tools.
• Proactive attitude and problem-solving skills.
• Fluent Portuguese (required).
• Good level of English (required).

WHAT DO WE OFFER?

• A 3-month temporary contract.
• Based in Valencia.
• Salary according to the applicable Collective Agreement.
• A structured onboarding and continuous support from the team.
• Rotating shifts: 09:00 – 17:30 and 10:30 – 19:00.
• Expected start date: 24 August 2026 (or the previous week, depending on availability).
• Public holidays worked are compensated in accordance with the Collective Agreement, granting 1.5 days of leave for each public holiday worked.
• Opportunity to gain experience in a regional role within the Iberia organisation. xqbhyrx
• A collaborative work environment focused on continuous improvement and customer satisfaction.