Customer Service Executive

About the Role

Salary: Starting from £24,700.00 (depending on experience)

Working hours: 37.5 hours per week, Monday to Friday

Duration: Permanent

Location: Eastleigh, UK

Lloyd & Whyte, part of Benefact Group, is looking for a Customer Service Executive to join the Business Choice Direct team in Eastleigh.

What You’ll Be Doing

• Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction, supporting them with changes to their policy in a timely manner both on the telephone & Live Chat facility
• Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible
• Adhere to all Company, regulatory and compliance guideline requirements
• Maintain own technical competence
• Achieve individual objectives and key performance indicators as set and agreed
• Support colleagues from all areas of the business as required

What You’ll Need to Have

• Confidence and capability of building rapport over the telephone to provide an excellent client experience
• Ability to work in a regulated, compliant and client focused environment
• Be organised, resourceful, deadline driven and supportive of the wider team
• Be quality orientated with great attention to detail
• IT literate

What Makes You Stand Out

• Previous customer service experience
• Previous experience in the UK insurance industry
• Chartered Insurance Institute Certificate in Insurance (or willing to work towards)

What We Offer

• 28 days annual leave plus bank holidays
• Birthday off
• Group Personal Pension
• Bonus scheme
• Holiday buy scheme
• Health and wellbeing benefits, company cash plan, income protection and life assurance
• Enhanced sick pay and parental leave
• Support and funding toward study and professional qualifications
• Paid time off for volunteering

Equal Opportunity

We welcome applications from everyone. If you need any additional support during the recruitment process, please let us know.

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