Customer Service Executive

Role Overview

We're looking for a Customer Service Executive to join a growing manufacturer of technical inspection equipment in Droylsden. This role is suited to someone with at least 2 years' experience in sales support, customer service, supply chain or a similar target-driven environment, as you will be processing customer orders, managing enquiries and supporting international sales activity.

What's on offer?

• £32,000 p/a | Permanent position
• Mon - Thu | 8:30am - 5pm
• Friday | 8:30am - 3pm
• Bonus scheme
• 25 days holiday plus bank holidays
• Option to purchase additional holiday after 2 years' service
• Flexible and hybrid working
• Standard pension
• Company social events
• Monthly pay

What will you be doing as a Customer Service Executive?

• Processing customer orders and coordinating them from receipt through to dispatch
• Managing order queries, stock availability and delivery schedules
• Handling customer issues and complaints in a timely manner
• Maintaining customer and distributor records, including contact and account details
• Accurately updating CRM and ERP systems, including Epicor
• Tracking sales activity, enquiries, conversions and order progress
• Acting as the voice of the customer when working with supply chain, technical support and marketing teams
• Supporting the sales team with administrative and customer service activities
• Assisting with integrated, multi-channel marketing campaigns and customer communications
• Generating and following up on new business leads
• Developing product knowledge to support enquiries, recommendations and sales activity
• Helping ensure customer orders and system data are entered correctly first time

What will you need?

• A minimum of 2 years' experience in sales, sales support, customer service, product management, business development or a similar role
• Experience working in a target-driven and results-focused environment
• Experience in customer service, sales order processing and associated administration
• A track record in customer management or supply chain management within a manufacturing environment
• Sales, customer service or supply chain-related experience or qualifications
• Experience using CRM systems
• Competence using Microsoft Word and Excel

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