CUSTOMER SERVICE (CRM SPECIALIST)

Shape the Future of Sustainable Supply Chains with Us At Tosca, we help leading retailers and manufacturers reduce waste, lower costs, and improve efficiency through innovative reusable packaging solutions. Together with our customers, we create smarter, more sustainable supply chains and actively contribute to a circular economy.

To strengthen our team, we are looking for a Customer Service & Asset Specialist (m/f/d) .

Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.
By combining excellent customer service with asset-related activities, you will help ensure smooth operational processes, support customer satisfaction, and contribute to the efficient flow of Tosca's reusable assets.

This position is based in Madrid (Spain) with hybrid working opportunities available.

Customer Service & Customer Support
Deliver a professional, responsive, and service-oriented customer experience.
Support the onboarding of new customers and help ensure a smooth implementation process.
Build and maintain strong customer relationships through proactive communication.
Maintain accurate customer master data and ensure a high level of data quality.
Coordinate stock reconciliations with customers and support the investigation of discrepancies.
Support the resolution of customer service and quality-related issues.
Asset Support & Inventory Coordination
Monitor asset movements and inventory levels.
Maintain accurate asset records and support transparency throughout the asset lifecycle.
Investigate inventory discrepancies and support corrective actions when required.
Assist with customer inventory checks, stock audits, and reconciliation activities.
Collaborate with logistics providers, customers, and internal teams to support asset availability.
Prepare reports related to stock levels, inventory balances, and asset movements.
Contribute to process improvements that enhance operational efficiency and data accuracy.

A varied role combining customer service and operational asset support.
The opportunity to make a direct impact on customer satisfaction and operational performance.
A key role in supporting Tosca's sustainability mission and circular economy model.
The chance to contribute ideas and support continuous improvement initiatives.

Completed commercial education, business-related studies, or equivalent professional experience.
Previous experience in Customer Service, Logistics, Supply Chain, Operations, Inventory Control, or a similar role is an advantage.
Excellent German and English communication skills, both written and spoken.
Proficient in Microsoft Office applications and willing to learn new systems and processes.
Experience with ERP or CRM systems is considered an advantage.

A permanent contract within a growing international company.
Flexible working hours and a hybrid working model with up to two home office days per week.
Are you looking for a role where customer service, asset management, and sales support come together? Apply now with your English CV and become part of the Tosca team.
Your personal data will be processed by Tosca for recruitment purposes in accordance with applicable data protection legislation. xkdbapo
We welcome applications from all qualified candidates regardless of age, gender, disability, ethnic or racial origin, religion or belief, or sexual orientation.