Customer Service Coordinator

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At the UniLodge Living Group, we know that exceptional living experiences begin with exceptional people. Whether your strengths are in property management, hospitality, or community engagement, you’ll find meaningful work and room to grow here.

We’re proud to bring together five unique brands under one vision – creating inspiring living communities across Australia and New Zealand. With a rapidly expanding portfolio of 120+ properties (and many more to come), there’s never been a more exciting time to join our journey especially as we turn 30 this year.

About The Role

As our Customer Service Coordinator – Reservations, you will be the first point of contact for residents and prospective customers, delivering a consistently high standard of service across front desk, phone and email enquiries. This role exists to ensure a seamless resident experience while effectively managing reservations and supporting occupancy outcomes for the property.

Key Responsibilities

• Be the friendly face of the property – supporting residents and guests, answering enquiries and delivering a helpful, positive experience every day.
• Handle enquiries, manage reservations and waitlists, and work to achieve and maintain the budgeted occupancy targets for UniLodge Brisbane City.
• Keep reception running smoothly – answer calls and emails, resolve issues, and make sure every interaction is professional and efficient.
• Assist with room tours, check‑ins and check‑outs, inspections and maintenance requests, helping everything run seamlessly behind the scenes.
• Help create a welcoming, inclusive environment by supporting resident events, wellbeing and day‑to‑day engagement.

Skills and Experience Required

With a natural ability to build rapport, you enjoy supporting others and take pride in delivering a positive, seamless experience from first enquiry through to move‑in and beyond. To be successful in this role, you will have:

• Hold or be able to obtain a current Registration Certificate with the Office of Fair Trading
• A passion for customer service and creating positive resident experiences
• Strong communication skills, with the ability to engage with a diverse community
• Excellent organisational skills and the ability to manage competing priorities

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