Customer Service Coordinator

Job Description

• Respond promptly and professionally to customer inquiries via phone and email.
• Process customer orders accurately and efficiently using internal systems.
• Coordinate with internal departments to ensure timely delivery of products and services.
• Maintain detailed and accurate records of customer interactions and transactions.
• Resolve customer issues by identifying solutions and escalating when necessary.
• Support the sales team by providing relevant customer information and updates.
• Monitor and manage stock levels to meet customer demands effectively.
• Contribute to continuous improvement initiatives within the customer service function.

The Successful Applicant

A successful Customer Service Coordinator should have:

• Strong communication and interpersonal skills to build positive relationships with customers.
• Proficiency in using customer relationship management (CRM) systems and Microsoft Office tools.
• Excellent organisational skills with a keen eye for detail.
• Ability to work collaboratively within a team and independently when required.
• Experience in a customer service role, ideally within the industrial or manufacturing sector.
• A proactive approach to problem-solving and a commitment to customer satisfaction.

What\'s on Offer

• Competitive salary ranging from £26,000 to £29,000 per year.
• Hybrid working options to support work-life balance.
• Free on-site parking for added convenience.
• Opportunity to work in a permanent role within a supportive company culture.

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