⚡ New
Customer Service Coordinator
Fawkes & Reece Group
DartfordFull-timeMid LevelOn-site
Job Description
Reference: ZG/2225_1790580388
Posted: September 28, 2026
A large property developer are looking for an experience Customer Service Coordinator to join their team to deliver excellent customer service & maintain their 5* customer satisfaction rating
You will need to have worked for either a housing association working with defects or for a housing developer in a customer service role. We
- Being the main point of contact for the home owners
- Updating the CRM system logging defects or closing them down
- Complaint management
- Booking in engineers to carry out work in the propertys
- Logging issues & escalating them to the <|> the management team
- Working closely with the customer service team
- Reporting in the customer service manager
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