Customer Service Coordinator

Hiring: Service Delivery & Outsourcing Coordinator

Location: Telford, UK

Duration & Type: 6-Month Contract | Full-Time

Work Arrangement: 5 days onsite (mandatory)

⏱️ Availability: Immediate or within 1–2 weeks

What We are Looking For:

• Excellent English communication skills, both verbal and written
• Strong organisation skills with the ability to manage daily activities and handle incoming requests, emails, and phone calls from suppliers
• Quantitative data analysis skills, including proficiency in Microsoft Excel, PowerPoint, and Word
• Experience working with suppliers and cross-functional teams
• High attention to detail, with strong analytic skills and ability to follow established processes
• Ability to track, analyse, and report progress to stakeholders and management
• Understanding of supply chain processes and/or negotiation strategies is an advantage
• Experience with ERP/CRM systems such as Oracle or Salesforce is desirable
• Flexibility to work according to UK working hours
• Willingness to work onsite 5 days a week

Education & Experience:

• Bachelor’s degree or equivalent experience, with 2–4 years of relevant experience preferred.