Customer Service Consultant

We are looking for a customer-centric superstar to join our team at Gepps Cross!

This is a fantastic opportunity for a motivated professional to join a market leader and build a career within a growing national and international company.

This position is a full-time role, including weekend work across a rotating roster. Our customer service team is a busy hive of activity and a main point of contact for our customers, so the right candidate for this role will thrive in a fast-paced environment and enjoy providing support and solutions.

About Stratco

Stratco is an Australian-owned innovator, manufacturer and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

Responsibilities

Training will be provided to ensure your success in the role! Duties will include:

• Providing exceptional customer service via phone and email
• Taking sales orders and accurately entering customer orders
• Regular communication and interaction with other Stratco team members including store managers
• Liaising with manufacturing, retail and dispatch teams on product assembly and delivery
• Reporting of customer service related activities to Customer Relations Manager
• Participate in regular product and sales training

About You

• Previous experience in customer service or internal sales
• Strong customer focus with an eye for detail and a sense of urgency to achieve results
• Highly developed interpersonal and communication skills
• Ability to multi-task and work in a fast-paced environment
• Previous experience in a busy call centre would be very favourably looked upon
• Excellent data entry skills
• Flexibility to work alternate weekends (Saturdays/Sundays)

Benefits

Holistic Wellness & Mental Health Support | 24/7 EAP to team members & family | Flexible Working Arrangements | Team Member Discounts | Professional Development & Career Growth | Competitive Remuneration | Positive Workplace Culture & Inclusion

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