Customer Service Consultant

We are currently recruiting for a Customer Service Consultant to join a well-established Australian organisation specialising in salary packaging and novated leasing.

This is a primarily phone-based role, managing a high volume of inbound customer enquiries, while also providing administrative support through email inbox management and customer record maintenance.

This is an initial 3-month temporary contract with the potential for extension based on business needs and your performance.

Key Details

• 3-month temporary contract with the potential for extension. Please note as there is possibility for extension you must have full working rights.
• Full-time hours, Monday to Friday, 9:00am – 5:00pm
• $36.82 per hour + super (paid weekly)
• Brisbane CBD location with a hybrid working arrangement (3 days working from home, 2 days in the office). The team’s office days are Wednesday and Thursday.
• Immediate start available (Can be flexible to work with some notice periods)

Key Responsibilities

• Manage a high volume of inbound phone calls and email enquiries from customers in a fast-paced contact centre environment.
• Provide clear, consultative support by guiding customers through processes with step-by-step instructions.
• Accurately update customer information and maintain CRM records.
• Assist customers with setting up their accounts (this is not a sales role).
• Respond to customer enquiries, provide updates and expected timeframes, and resolve complaints or escalations in a professional manner.

About You

To be successful in this role, you will have:

• Previous experience in an office-based customer service role, ideally within a contact centre environment where you managed a high volume of phone enquiries.
• Excellent written and verbal communication skills.
• Strong attention to detail and accurate data entry skills.
• Confidence using multiple systems simultaneously, with the ability to quickly learn new technology.
• A positive, customer-focused approach and the ability to remain calm in a fast-paced environment.

Additional Information

• Brisbane CBD Office/3 Days WFH per week, 2 days Office Based
• $36.82ph + Super/Monday-Friday 9am-5pm/Full Time
• Initial 3 Month Opportunity with potential of extension

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