Customer Service Consultant (Outbound)

CareVicinityis a fast-growing platform connecting care workers with people who need support. As we continue to grow,we'reinvesting in AI-powered tools and automation to reduce admin, streamline workflows and help our teams focus on delivering exceptional service.

As an outbound Customer Service Consultant, your primary focus will be job fulfilment – actively sourcing and recruitingnew supportworkers, and providersto join theCareVicinityplatform based on specific client needs and available jobs.You'llconnect with potential workers, build interest in theopportunityand help bring the right people onto the platform to get client jobs filled.

You'llalso support clients with platform enquiries and day-to-day needs. This is a fast-paced, phone-led role (80+ calls per day) with a strong focus on recruitment, relationship building and achieving fulfilment KPIs.

You’llThrive in This Role If…

You'reconfident in afast-paced, phone-based environment, enjoy connecting with people and know how to get things done. Experience in call centres, telecommunications,recruitmentor high-volume customer service will set you up for success.

WhatYou’llDo:

• Actively source and recruitnew supportworkers based on specific client jobs and care requirements.
• Conduct high-volume outbound calls(80+ per day) to engage prospective workers, discussopportunitiesand bring them onto theCareVicinityplatform.
• Use a range of sourcing channelsto find suitable workers and build a pipeline for current and upcoming client needs.
• Work closely with the teamto understand each job andidentifythe right workers to fulfil it.
• Follow up with prospective workersthroughout the recruitment and onboarding process to keep jobs moving.
• Support clients with platform navigation, enquiries and day-to-dayassistanceacross phone,emailand chat.
• Work closely with Compliance and Accountsto help get new workers ready to provide services.
• Keep client,workerand job informationaccurateand up to date across our systems.

You’reOur Kind of Person If You…

• Have experience in a call centre,recruitmentor high-volume customer service environment.
• Are a confident communicator who can quickly build rapport and trust.
• Love solving problems and take a proactive, get-it-done approach.
• Are organised, detail-focused and comfortable juggling competing priorities.
• Work well in a team but are equally comfortable taking ownership and working independently.
• Genuinely care about delivering a great customer experience.

What’sin it for you?

• $70K base + super + performance incentives of up to $15K.
• Hybrid working- 3 days in the office, with flexibility to work from homeafter probation.
• Real career growth-we'regrowing quickly, andthere’splenty of opportunity to grow with us.
• Fitness Passport- subsidised access to hundreds of gyms,poolsand fitness centres across Australia.
• Monthly team socialswith an early finish to connect and celebrate.
• Birthday leave- take the day to celebrate you.
• Modern Bowen Hills officewith easy access to public transport and everything the inner city has to offer.

You'llneed full Australian working rights and a current police check, or be willing to obtain one.

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