Customer Service Consultant

About The Company

Our client is one of Australia's leading fintech businesses, helping thousands of small and medium-sized businesses with innovative payment and banking solutions. With a collaborative, down-to-earth culture, they invest heavily in their people through structured training, ongoing coaching and clear career pathways. Combining cutting-edge technology with a genuine customer-first approach, they're a business where you'll be supported, challenged and encouraged to grow.

About The Role

We're looking for multiple Customer Support Consultants to join the team on a 6-month fixed-term contract, supporting two business-critical projects ahead of a major regulatory deadline. You'll be the first point of contact for customers, handling inbound enquiries, resolving account-related questions and delivering an exceptional customer experience. Full training is provided, making this an excellent opportunity to build your skills and gain experience with a leading fintech organisation.

Duties

• Manage inbound customer enquiries via phone and email
• Assist customers with payment and account-related queries
• Deliver outstanding customer service while meeting quality standards
• Accurately update customer information across internal systems
• Escalate complex enquiries to specialist teams where required
• Build strong customer relationships through clear and empathetic communication
• Contribute to a collaborative, high-performing team

Skills & Experience

• Previous experience in a customer service or contact centre environment
• Excellent communication and interpersonal skills
• A genuine passion for helping customers
• Strong problem-solving ability and attention to detail
• Confident learning new systems and working in a fast-paced environment
• Financial services experience is advantageous but not essential
• Available to work one in every three weekends following the initial training period

Benefits

• 6-month fixed-term contract with an immediate start
• Comprehensive paid training and structured onboarding
• Hybrid working available once you've completed training and are confident in the role
• Join a supportive team with ongoing coaching and development
• Gain valuable experience with one of Australia's leading fintech organisations
• Multiple positions available with excellent exposure to the fintech industry

At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

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