Customer Service Consultant

J'Adore Hair Supplies - Burleigh Heads QLD

This is more than a customer service position, it's an opportunity to be part of a passionate, founder-led company at our head office during an exciting time of growth and expansion. As a Customer Service Consultant at Jadore Hair Supplies, you will combine your hairdressing expertise with outstanding customer service to deliver real results for our online and walk-in clients. You will manage domestic and international online enquiries via email, phone, and our website, while maintaining an excellent customer experience throughout.

You will also be responsible for walk-in clients requiring a hair consultation and colour match service.

Key responsibilities

• Welcome and attend to walk-in clients, providing professional hair consultations
• Assess each client's hair type, condition, and goals to recommend suitable services and products
• Manage Jadore and Hadrill Hair customer enquiries by phone, email, and website, including colour and product recommendations
• Process and manage customer returns in line with company policy
• Respond to enquiries from our Jadore and Hadrill trade and retail customers
• Assist with stock replenishment and general warehouse support as needed
• Monitor and respond to customer reviews, and manage new trade account sign-ups
• Work closely with the Jadore Operations Manager, providing support with a range of operational and administrative tasks to help ensure the smooth and efficient running of the business
• Provide administrative support across Jadore Education, including assisting the Emilly Hadrill Salon Operations Manager with organising catering, and managing a range of general administrative tasks

About you

Minimum 1-2 years' professional customer service role, and desired but not required hair dressing experience (salon or similar environment)

Strong customer service and communication skills, written and verbal

Ability to consult with clients and tailor recommendations to individual needs

Friendly, approachable, and able to work well under pressure during busy periods

Reliable, punctual, and well-presented

Confident using email and basic software systems

Experience with colour consultations and colour matching (desirable)

Previous experience in a retail or e-commerce customer service environment (desirable)

Familiarity with hair extensions specifically (desirable)

The opportunity to work directly with our founder in a growing, passionate HQ team

A varied role combining hands-on client consultations with customer service

Staff discount on the Jadore product range

A supportive, close-knit team environment

About us

Jadore Hair Supplies was founded in 2010 by Emilly Hadrill, who set out to create a range of high-quality, long-lasting hair extensions for her own four hair salons. Over the past 15 years, that vision has grown into an international salon supplies and retail e-commerce business, trusted by salon professionals and clients across Australia, New Zealand, and beyond.

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