Customer Service
Coldxpress Refrigerated Transport Vic
Job Description
Coldxpress Refrigerated Transport Vic – Rowville VIC
Cold Xpress is a leading refrigerated transport and warehousing provider, delivering temperature-controlled logistics solutions throughout Victoria and interstate. We are committed to providing reliable, professional service while maintaining the highest standards of food safety, compliance, and customer satisfaction.
As our business continues to grow, we are seeking a proactive and customer-focused Customer Service Officer to join our team in Rowville.
This role serves as a key link between our customers, drivers, warehouse team, and operations department. We are looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional customer service.
Cold Xpress is a leading refrigerated transport and warehousing provider, delivering temperature-controlled logistics solutions throughout Victoria and interstate. We are committed to providing reliable, professional service while maintaining the highest standards of food safety, compliance, and customer satisfaction.
As our business continues to grow, we are seeking a proactive and customer-focused Customer Service Officer to join our team in Rowville.
This role serves as a key link between our customers, drivers, warehouse team, and operations department. We are looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional customer service.
Key ResponsibilitiesManage customer enquiries via phone and email in a professional and timely manner.
Coordinate freight movements with the Operations and Warehouse teams.
Provide customers with delivery updates, ETAs, and freight tracking information.
Liaise with drivers regarding collections, deliveries, delays, and customer requests.
Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
Maintain accurate customer records and transport documentation within company systems.
Monitor daily transport schedules and proactively communicate service updates or disruptions.
Assist with Proof of Delivery (POD) requests and related documentation.
Support compliance with company procedures, food safety requirements, and Chain of Responsibility (CoR) obligations.
Build and maintain strong relationships with customers, suppliers, and internal stakeholders.
Contribute to continuous improvement initiatives and customer service enhancements.
To be successful in this role, you will have:
Previous experience in a customer service role, ideally within transport, logistics, warehousing, or supply chain operations.
Excellent verbal and written communication skills.
A professional, calm, and solutions-focused approach.
Strong organisational and time management skills with the ability to manage competing priorities.
High attention to detail and accuracy.
Intermediate computer skills, including Microsoft Office applications.
Experience using transport management systems will be highly regarded.
A positive attitude, strong work ethic, and genuine commitment to customer service.
The ability to work independently while contributing positively to a team environment.
Secure, full-time employment with an established and growing company.
Supportive and collaborative team culture.
Opportunity to develop your skills within the transport and logistics industry.
A fast-paced and varied role where no two days are the same.