Customer Service Assistant

Customer Service Assistant – Easy Living

Location: Brisbane, Australia
Job Type: Full‑time | Monday–Friday | No weekend work

Are you passionate about delivering exceptional customer service and making a meaningful difference in people’s lives? Join Allianz Partners – Easy Living and become part of a supportive, high‑performing team dedicated to helping customers access essential home and lifestyle services. We’re looking for enthusiastic and reliable Customer Service Assistants to manage inbound and outbound calls, assess customer needs, and ensure every caller receives timely, accurate and compassionate support.

What You’ll Do

• Provide outstanding service through effective management of inbound and outbound calls
• Understand customer needs and deliver timely, appropriate solutions
• Offer accurate information on products, services, and entitlements
• Build rapport with customers and ensure high satisfaction and retention
• Handle complex enquiries and escalates complaints when required
• Manage cases end‑to‑end, ensuring all details are logged accurately in real time
• Collaborate with internal teams, network providers, and service partners
• Contribute to continuous improvement by sharing insights and feedback
• Support other call queues or workloads as directed by leadership

Key Relationships

Internal: Team Leaders, Platform Manager, Head of Operations, Strategic Account Managers, Customer Service Assistants, Allianz Partners staff
External: Network Providers, Service Providers, End Users, Third‑Party Specialists, Client Company Personnel

What We’re Looking For

• A positive, professional communicator with a customer‑first mindset
• Strong attention to detail and accurate data entry skills
• Ability to work within set procedures, protocols, and turnaround times
• Reliability, punctuality, and commitment to teamwork
• Willingness to learn, grow, and participate in ongoing development
• Ability to maintain a clean, organized workstation
• Flexibility to support other teams or duties as required

Why You’ll Love Working With Us

• No weekend work — enjoy work–life balance
• Supportive leadership and a collaborative team environment
• Opportunities for training, coaching, and career development
• A role where your contribution genuinely helps people every day

If you’re passionate about customer care and want to be part of a team that values professionalism, empathy, and continuous improvement, we’d love to hear from you.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Allianz Group is one of the most trusted insurance and asset management companies in the world. We stand for unity, and we are dedicated to consistently advocating for equal opportunities for all. In addition, we nurture a culture grounded in integrity, fairness, inclusion and trust.

Great to have you on board. Let’s care for tomorrow.

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