Customer Service

Graphic Art Mart (GAM) is a national leader in the supply of sign, digital, and display solutions.
With a strong presence across Australia, we serve a wide range of industries including visual communications, infrastructure, health, architecture, food, beverage, and construction.

GAM is part of MM Plastics, who offer a generous profit share scheme based on company success and individual contribution, along with exciting career progression opportunities.

For more information, visit: https://www.mmplastics.com.au/

Your role:

• Manage inbound customer enquiries via phone, email, and trade counter.
• Process orders, prepare quotes, and provide product solutions.
• Engage with Customers: Deliver friendly, professional service always.
• Support branch operations with administration and inventory tasks.
• Work collaboratively with the wider Victorian team.
• Efficiently handle orders, pricing, and product details to keep things running smoothly.
• Work closely with the warehouse and other branches to ensure seamless order fulfillment.
• Location: Full-time office-based role in Dandenong South. Monday - Friday hours, free on-site parking available.

About you:

• A People-Person: Friendly, energetic, and great at building customer
  relationships.
• Trade Counter or Customer Service Experience: Experience in a B2B trade counter role is a bonus, but not essential. The right attitude and personality are key!
• A Team Player: Always ready to jump in, help, and support colleagues.
• Detail-Oriented & Organised: Strong time management and accuracy in handling orders.
• Tech-Savvy & Quick Thinker: Comfortable using systems to input orders efficiently and keep up with demand.
• Reliable & Organised: Able to manage multiple tasks while keeping things running smoothly.
• Committed & Driven: Looking for a long-term career in a stable and growing company.
• Eligible to Work in Australia: Unfortunately, sponsorship is not available for this role.

What's in it for you?

• Career Growth: Plenty of progression opportunities within Graphic Art Mart and MM Plastics.
• Profit Share Rewards: Get a cut of the company’s success based on your contribution.
• Vibrant Culture: A fun, supportive, and energetic team environment.
• Long-Term Stability: A permanent, full-time role in a growing company.

Ready to Take the Next Step?

If this sounds like your next career move, we’d love to hear from you!

Additional information

• National leader in the supply of sign, digital and display solutions.
• Career progression and uncapped profit-sharing rewards!
• Monday - Friday hours, on-site parking and immediate start available.

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