Customer Service Agent – Temporary Contract

• Handle customer queries while maintaining excellent quality and exceeding customer expectations
• Provide resolutions and advice using eDesk, the customer service management tool
• Manage the customer returns and refunds process
• Follow up on customer interactions to keep G+C informed with updates
• Use initiative and experience to respond creatively to customer queries and go the extra mile for customers
• Perform ad hoc tasks and duties required within the department
• Advocate for and contribute to a positive team culture

Requirements

• Preferably 1+ year's experience working in a system based customer facing role in Supply Chain or Customer Service
• Understanding of the importance of customer service within an organisation and its positive impact on a brand
• Strong team ethic and ability to work well under pressure
• Commitment to improving customer service skills on an ongoing basis
• Experience using eDesk or alternative ticket based systems is preferable
• Can-do attitude and comfort working in a team or on own initiative

Core Competencies

Demonstrates strong customer service skills with a focus on exceeding customer expectations and effectively managing customer interactions. Proficient in using customer service management tools like eDesk to enhance service delivery and contribute to a positive team culture.

Highest-signal resume keywords

• Customer Service Management
• EDesk Proficiency
• Returns and Refunds Management
• Team Collaboration
• Problem Solving

Hard Skills

• Customer Service
• Returns ManagementRefund Processing
• Ticketing Systems

Soft Skills

• Team Ethic
• Ability to Work Under Pressure
• Initiative
• Can-Do Attitude

Industry Keywords

• Supply Chain
• Customer Facing Role

Tools & Technologies

• EDesk

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