Customer Service Agent
Panda Ireland
Job Description
About The Role
Customer Service Agent
Location: Cross Green, Leeds
Hours: Monday to Friday, 8am–5pm, with some Saturday mornings required
We are looking for a Customer Service Agent to join our busy team at Panda Recycling in Cross Green.
You will handle enquiries from commercial and domestic customers, supporting them with bookings, quotations, orders and service updates. You will also work closely with our Traffic Planning and Operations teams to resolve issues and keep services running smoothly.
What You’ll Be Doing
- Handle a high volume of inbound calls, emails and online orders
- Respond to customer enquiries professionally and promptly
- Provide written and verbal quotations
- Process orders and accurately update customer records
- Act as the first point of contact for complaints or service issues
- Make outbound calls regarding service changes or rescheduled work
- Work closely with Traffic Planners and Operations teams
- Prioritise tasks in a busy and changing environment
- Support the wider customer service team when required
About You
- Previous customer service experience, ideally within a contact centre or busy office
- A confident and professional telephone manner
- Strong written and verbal communication skills
- Good attention to detail and accuracy
- Confidence handling complaints and difficult conversations
- The ability to stay organised and work under pressure
- A proactive and helpful approach
- The ability to work independently and as part of a team
- Own transport, preferably, due to the site location
Why Join Panda?
This is a great opportunity to develop your career as a Customer Service Agent within a growing business where no two days are the same. You will join a supportive team and play an important role in delivering a reliable service to our customers.
About Us
We are Panda. We value waste.
We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.
Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.
At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.
We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.
We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.
And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.
Our journey depends on talented, committed people who want to make an impact.
Take the first step and join us on the journey.
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