Customer Service Advisors

Responsibilities

• Liaise with Customers via telephone and email providing a high level of Customer Service.
• Ensure full accuracy and attention to detail in all interaction with internal/external customers.
• Process orders received via telephone or email, accurately and within specified timelines.
• Adhere to the Company’s internal customer service standards: Quality Performance Process, telephone greeting and manner, professional written communications, agreed response times, etc.
• Check stock levels as required and advise customers of alternatives if necessary.
• Ensure extensive product knowledge is maintained.
• Display a flexible and co-operative approach at all times.
• Any other reasonable duties which may be required by management from time to time.

Essential requirements

• At least 1 year’s experience in a customer focused role.
• Be able to communicate effectively in English, both verbally and in writing.
• High level of computer literacy including experience of Microsoft packages.
• Strong attention to detail.
• Ability to work accurately under pressure and within strict deadlines.
• Ability to remain calm and controlled.
• Good problem‑solving ability and ability to work on own initiative.
• Highly customer focused, demonstrating understanding of customer needs and requirements.

Desirable requirements

• Proven experience in a similar role.
• Experience working in FMCG/manufacturing support environment.
• Customer Care Training and/or Telephone skills training.
• Experience of order processing, data entry, providing quotations.
• Experience of using sales order processing packages / customer databases.

Benefits

• Enhanced annual leave with additional for long service.
• Long service awards.
• Paid medical appointment allowance.
• Health Shield benefit upon 6 months service.
• Discount on company products – up to 50% upon 6 months service.
• Vitality leisure and ABC council corporate discount.
• Employee referral scheme.
• Life assurance upon 1 year’s service.
• Employee recognition schemes.
• On‑site parking.
• Hybrid working opportunities after training – up to 1 day per week.

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