Customer Service Advisor

A sector leading manufacturer of precision components to the Aerospace & Defence sectors has a new vacancy for a Customer Service Advisor. Joining at a time of expansion, you will be the main point of contact for key customer accounts and ensure they have a positive customer experience, to ensure repeat business.

The Role

• Develop long term relationships with key customers.
• Customer Order Contract Review, Entry and Acknowledgement.
• Communicating timely and accurate information to customers.
• Liaising with operations to provide detailed information on orders.
• Working collaboratively with customers on order book management.
• Providing information to support customer meetings and site visits and attending those meetings as required.
• Managing customer complaints regarding paperwork errors and other delivery problems.
• Supporting other activities within the team as required.

The Person

• A confident communicator, you will ideally have previous experience in a customer facing role.
• Good influencing skills and able to communicate with people at all levels.
• High level of organisational skills and able to prioritise and manage own time.
• Good IT Skills in Excel and Outlook.
• Experience of working in a high pressure and fast paced environment.
• High level or accuracy.

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