Customer Service Advisor

Customer Service Advisor

Location: Skelmersdale, WN8 9TW

Salary: £28,000 per annum + Excellent Benefits!

Contract: Full time, permanent

Hours of Work: 37 Hours per week Monday to Friday

Sustainable Energy Services is a well‑known, expert in our field! We are now recruiting for a Customer Service Advisor to assume responsibility for managing customer enquiries, in the form of calls, email and online application forms!

Responsibilities

• Answering and dealing with telephone and e‑mail enquiries.
• Update CRM with accurate records of customer documentation.
• Providing consumers with retrofit advice to help make informed decisions about improving the energy performance of their home. - Training provided and potential for retrofit advice qualification.
• Dealing with grant administration paperwork and co‑ordinating with external providers.
• Meeting internal and external deadlines, and customer satisfaction reporting.
• Make outgoing calls to customers and booking of appointments.
• Managing bookings of appointments and surveys.
• Supporting in‑house teams with administrative duties and documentation.

Qualifications

• A minimum of 18 months' experience in administration / call handling, or customer service centre experience.
• The ability to efficiently organise workload and manage multiple priorities.
• A pro‑active and adaptable approach.
• Proficiency in IT, particularly Outlook, Word and Excel.
• Excellent interpersonal communication skills - particularly verbal and written.
• A full UK driving license.

Preferred Skills

• An understanding of energy efficiency grant funding schemes.
• A customer service qualification.
• Energy efficiency measures and knowledge.
• Experience in the use of CRM systems.

Rewards & Benefits

• Enhanced pension contributions
• Employer paid Healthcare Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme
• Support for Continuous Professional Development

Our Commitment to You

We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.

Ready to make a difference one home at a time

Apply now and help us lead the way in sustainable building and energy efficiency!

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