Customer Service Advisor

Customer Service Advisor/ Business Development Advisor – Spider is advertising on behalf of a regional building society who value their employees and provide a supportive, inclusive working environment, in their search for a motivated and highly‑organised Customer Service Advisor/ Business Development Advisor to join their team in Saffron Walden, Essex, on a full‑time permanent basis.

Company Benefits

• Competitive Salary: Up to £28,000 per annum, depending on experience
• Holiday: 33 days holiday
• Pension: 5% employee contribution 8.5% employer contribution (subject to eligibility, T&Cs)
• Hybrid Working: Available after initial 6–8 weeks.
• Employee Extras: Life assurance, income protection, flexible working, buy/sell holiday, mental health support, and more.

About the role

As a Customer Service Advisor/ Business Development Advisor, you will support their dedicated team by engaging with brokers and performing essential administrative tasks. This role is all about fostering relationships and enhancing the broker experience. This role is 35 hours per week, Monday – Friday, hours to cover between 8.30 am – 5.30 pm, with hybrid working.

Key Responsibilities

• Manage incoming telephone calls, emails, and LifeChat enquiries, prioritising broker support effectively.
• Assist brokers with product information, mortgage submissions, and navigation of the Saffron for Brokers website.
• Process new broker registrations within 24 hours to ensure a smooth onboarding experience.
• Promote the Society's products and services to enhance broker engagement and grow market share.
• Encourage high‑quality, right-first‑time mortgage submissions to support efficient case processing.

About you

As a Customer Service Advisor/ Business Development Advisor you will have excellent written and verbal communication skills, with strong problem‑solving, decision‑making, and time‑management abilities. You are customer‑focused, highly organised, and able to build and maintain effective relationships with mortgage intermediaries. Knowledge of the mortgage intermediary/broker sector and the UK mortgage regulatory framework is desirable.

A commitment to delivering outstanding customer service, acting with integrity, and adhering to the individual conduct rules of the PRA and FCA is essential.

Why Them

At The Company, they value their employees and provide a supportive, inclusive working environment. They pride themselves on delivering excellent member experiences while fostering collaboration, diversity, and personal growth. They provide opportunities for professional development, competitive benefits, and a chance to make a meaningful impact in the lives of their customers.

This is more than just a job; it’s an opportunity to make a difference while developing your career within a values‑led organisation.

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