Customer Service Advisor

Join our award‑winning contact centre and play a vital role in supporting people when they need it most.

Contract: Permanent Hours: 37.5 per week Salary: £25,528.04

Role is advertised as Customer Service Advisor however the job title will be Client Care Coordinator.

Benefits

• Financial Benefits: Blue Light Card discounts, up to 5% employer pension contribution, and long‑service recognition.
• Health & Wellbeing: Access to Doctor Line for GP phone consultations, a 24/7 Employee Assistance Programme, and support from trained Mental Health First Aiders.
• Work‑Life Balance: A paid day off for your birthday, consistent scheduling, and competitive family‑friendly benefits.
• Career Growth: Paid training, opportunities for accredited development, and clear pathways for progression.

The Role

This is not a cold‑calling role. You’ll be supporting clients during important and often emotional moments, ensuring every conversation is handled with empathy and care. Our team prides itself on creating a positive, supportive environment where your contribution genuinely matters.

We’re looking for compassionate, confident communicators with a proactive approach and a genuine desire to help others. In return, you’ll join a collaborative team with strong support, ongoing development, and a workplace that values your impact.

Training & Working Pattern

Your journey begins 14th September 2026 with 4 weeks of onsite training (Mon‑Fri, 8AM‑4PM). After 5 months onsite, you’ll have the option to move into hybrid working.

Working Hours

Shifts run between 8AM and 8PM, with an alternate Sunday shift.

Ready to join a contact centre that truly makes a difference?

Apply now and start your journey with us. Full job description: https://www.msichoices.org.uk/wp-content/uploads/2024/07/Job-Description-Client-Care-Coordinator-v2.pdf

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