Customer Service Advisor

Customer Services Advisor

Reference number: JR258240

Location: Nottingham

Working pattern: Full Time - (Flexible rota to include shifts scheduled between 8am and 8pm, 5 days a week between Monday and Sunday as required)

Contract Type: Permanent

Number of roles: 1

Salary: £26,500 per annum

We are looking for a Customer Services Advisor to join our team.

What you'll bring to the role

• Provide cheerful reception service to all students and visitors
• Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
• Embrace the 'more than just a room' philosophy of Kaplan Residences
• Have a passion for customer care and a sensitivity to student's needs
• Have experience in a customer-facing environment
• Have experience working in an effective Health & Safety culture in line with legislation
• Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan's internal management systems
• Ability to offer flexibility in working hours
• Maintain confidentiality of anything discussed, overheard, or dealt with whilst carrying out the role

Essential skills/ experience

• Have experience in customer service, hospitality or student service provision, ideally accommodation
• Be able to engage in team work
• To be able to work on own initiative
• Ability to prioritise workload and meet deadlines

What we do

Part of Kaplan Inc., one of the world's most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 36 days annual leave including bank holidays*
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

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