Customer Service Advisor

Company Description

Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9 location group, with an annual turnover in excess of £150m, employs circa 400 people, in a wide variety of job roles, and has excellent opportunities for highly motivated, dedicated and talented people. Whether you're a salesperson, a vehicle technician or in customer service, we would like to hear from you.

And, if you haven't yet built-up experience in these areas, we have apprenticeships and training programmes to help you get settled in. At Foray we place great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do.

Position

Customer Service Advisor – Yeovil Ford, Accident Repair Centre

Salary

£27,040.00 basic salary per annum

Location

Yeovil Ford

Contract

Full-Time | Permanent

Hours

08:00 a.m. - 05:00 p.m., Monday to Friday, 40 hours per week

Benefits

• Foray Rewards (including discount shopping from a range of retailers)
• 24/7 wellbeing support
• 24/7 1-2-1 counselling support
• Cycle to Work Scheme
• 30 days holiday (including Bank Holidays), rising to 34 days with length of service
• Long Service Awards
• Workplace Discount for your own vehicle and immediate family

Requirements

We are looking for a Customer Service Advisor to join our team at Yeovil Ford, to deliver an outstanding, customer focused service as the first point of contact for customers engaging with our Accident Repair Centres. This role requires an individual who embodies trust, professionalism, and integrity while ensuring a smooth, efficient journey for every guest. You'll help coordinate repair bookings, manage communication, and uphold our values through high-quality customer interactions.

Key Responsibilities

• Coordinate vehicle bookings for estimates and repair work
• Proactively update customers on repair progress, completion timelines, and payments
• Liaise professionally with insurance companies, internal departments, and third parties
• Ensure correct handling of excess payments, invoicing, and credit card processing
• Manage courtesy vehicle administration (including legal compliance and quality standards)
• Arrange and track external logistics (e.g. vehicle collection & delivery)
• Maintain clean, compliant, and professional front-of-house reception areas
• Use company systems to process documents and support workflow planning
• Support guest check-in and check-out procedures with integrity and accuracy
• Monitor departmental compliance and elevate concerns promptly
• Maintain accurate records and input of purchase invoices, parts credits, and guest files
• Promote and represent the Foray ARC brand with professionalism and positivity

Other Information

Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.

Additional Notes

• We occasionally close vacancies early in the event we receive sufficient volume of applications. Therefore, we recommend you apply early.
• We are not able to offer sponsorship for people living outside the UK.
• If you need any support throughout the application or interview process, please make a member of our team or the Hiring Manager aware.

#J-18808-Ljbffr