Customer Service Advisor

We require all new starters to be available with no holiday during the first six weeks of employment due to training requirements working full‑time hours.

Join Coloplast where you can make a lasting difference in people's lives every single day!

Coloplast is looking for caring, dedicated people to join our dynamic team as Customer Service Advisors. If you are passionate about making a meaningful difference and want a role where your work truly matters, this could be the perfect opportunity to help support others every day.

As a Customer Service Advisor at Coloplast, you will be the first point of contact for customers, helping to resolve enquiries, process orders, and deliver a professional and positive experience from start to finish. You will help people feel heard, supported, and empowered in their everyday lives.

Key Responsibilities

• Customer focus: Place the customer at the centre of every interaction, delivering attentive support that makes a real difference.
• Phone excellence: Handle a high volume of incoming calls with confidence, precision, and a positive energy that reassures and supports.
• Order processing: Manage orders efficiently and respond to delivery‑related questions with clarity and care.
• Collaboration: Work closely with colleagues across teams to create a seamless experience and ensure every customer feels valued.

The ideal candidate will be highly customer‑oriented, possessing strong communication skills and the ability to work well under pressure. They should be proactive, detail‑oriented, and skilled at multitasking. A minimum of 2–3 years’ experience in customer service, call handling, or a similar role is recommended.

Why Coloplast?

Coloplast enables people with chronic conditions to live life to the full through its products and services. Working closely with the people who use our products, we create solutions that are sensitive to their individual needs. We truly change lives.

Our Culture

There is purpose to what we do. Most of us want to work for a company that makes a difference. At Coloplast we are ambitious, work together to achieve the best results, and strive to make Coloplast a great place to work. You will work in an environment that has a genuine family feel.

Benefits

• Performance Bonus Potential: Unlock additional earnings of up to £1,440 annually.
• Company‑Related Bonus Potential: Earn up to 5% of your salary.
• Work/Life Balance: A hybrid working approach involving coming to our Belfast office two days per week (Anchor Day Monday, second day of your choice).
• Comprehensive Benefits Package: 28 days holiday, private healthcare, flexible benefits such as gym memberships, discount cards, and more.
• Daytime Shifts: No late nights – our telephone lines are open from 8am to 6pm.
• Rotational Saturdays: One in four Saturday mornings (9am to 12:30pm) required, with time off in lieu of the hours contributed.
• Extensive Training Programme: Benefit from an extensive introductory training programme and ongoing professional development to grow your career with us.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because of – and not despite – their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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