Customer Service Adminsitration
Belinda Roberts Ltd
Job Description
MyclientisagrowingbusinessbasedintheSwintonarea.Thereisanurgentneedfor2candidatesona3-monthFTC.TheserolesarebasedaroundAdministration/DataInputandCustomerService.
ReportingtotheCustomerServiceManager,theserolesareresponsibleforthemaintenanceofnewcustomers,contractorsandgeneralcustomerservice.TherolesinvolveworkingverycloselywithClients,AccountManagement&theOperationsDesk.
Thisrolehasakeyfocusonensuringhighlevelsofdataqualityandcustomerservicethroughoutallareasofthebusinessandwillundertakeconstantvalidationandmonitoringofalldatainputtooursystems.Therolerequirestheabilitytoworkindependentlyandwithfocusonnewcustomersandfullqueryresolution.
KeyResponsibilitiesinclude;
- SetupofSystemCustomerAccountRecords
- SetupofSystemContractorAccountRecords
- Generation&sendingofallCustomerManuals
- ValidationofCompletedSalesOrders
- AssistwithanyrequireddatacleaningactivitiesrequiredbytheHeadofData.
- AnyotherDataManagementtasksasrequiredonanad-hocbasis.
- Dealingwithcustomersviathephoneandqueryresolution
- Handlingqueriesfromcustomersandcontractors
TherightcandidatewillhaveexperienceinCustomerService,workingonthephoneandemail.Youwillalsohaveexcelknowledge
ThisroleisofficebasedinSwinton