Customer Service / Administrator
The Best Connection
Job Description
Customer Service Centre Administrator
Location: Bolton (BL5)
Shift Pattern: 4 On / 4 Off
Hours: 07:00 - 19:00 (subject to change based on business needs)
Competitive Pay Rate
Long-Term Opportunity
Join a Busy Customer Service & Distribution Operation!
The Best Connection is currently recruiting for a Customer Service Centre Administrator to join a well‑established operation based in Bolton (BL5).
This is an excellent opportunity for an organised and customer‑focused individual to become part of a supportive team, providing essential administrative support to field operatives and helping ensure outstanding service is delivered to customers.
Key Responsibilities
Supporting field operatives assigned to the Customer Service Centre (CSC) to ensure maximum efficiency and performance.
Acting as the first point of contact for internal and external customer queries via telephone and email.
Managing customer enquiries and following processes to ensure resolutions are achieved within agreed Service Level Agreements (SLAs).
Maintaining accurate records and updating systems and documentation throughout the enquiry process.
Communicating effectively with field operatives and central support teams to ensure accurate information is shared and recorded.
Handling general administration duties, including:
- Filing and record keeping
- Processing correspondence
- Telephone‑based customer support
- Generating reports
- Updating internal systems
Supporting the day‑to‑day operations of the Distribution Centre.
Contributing to a positive working environment focused on continuous improvement and colleague engagement.
What We're Looking For
Customer‑focused with a professional and positive approach.
Strong attention to detail.
Good IT skills, including Microsoft Excel and Word.
Excellent communication skills, both written and verbal.
Strong planning and organisational abilities.
Ability to work independently and as part of a team.
Previous administrative experience, including:
- Data entry
- Filing
- Record keeping
- Report generation
Knowledge of warehouse and distribution operations would be advantageous.
Reliable, organised and able to work in a fast‑paced environment.
Benefits
- Long‑term ongoing work
- Supportive team environment
- Training and development opportunities
- On‑site parking
- Opportunity to gain experience within a growing business
- Competitive rates of pay
The Best Connection is acting as an Employment Business in relation to this vacancy.
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