Customer Service Administrator

Customer Service Administrator

Belfast | Salary £12.70 to £16.92ph DOE | Monday to Friday 09:00 - 17:00

About the Role

We’re looking for an organised and proactive Customer Service Administrator to join our client’s manufacturing business in Ireland on a permanent basis. You’ll be working in a fast-paced environment, managing orders, handling customer enquiries, and supporting the wider operations team — so resilience, accuracy, and a calm approach under pressure are essential.

Key Responsibilities

• Handling inbound customer calls and providing professional, timely support
• Managing and responding to queries from a shared email inbox
• Processing sales orders accurately and ensuring production teams are updated
• Liaising with internal departments such as production, dispatch, and accounts
• Assisting the wider customer service and administration team where required

About You

• Previous experience in a customer service or administrative role, ideally within a manufacturing or industrial environment
• Excellent communication skills with a professional telephone manner
• Strong attention to detail and accuracy when processing data and orders
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with ERP or CRM systems desirable
• Resilient, adaptable, and able to work effectively during busy periods

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